# Can't create a flipbook

> Fix the reasons Create flipbook sends you back to the Flipbooks list, or creating a flipbook fails with a message.

Source: https://docs.neoflipbook.com/troubleshooting/cant-create-flipbook/  
App: Neo Product Catalog Flipbook  
Last updated: 2026-10-01

If clicking **Create flipbook** in Neo Product Catalog Flipbook takes you back to the **Flipbooks** page, a banner at the top of that page says why. Check each item below in order.

## Checklist

- **Check that you’ve chosen a plan.** A new store has no plan until you choose one, and you need a plan, even Free, to create flipbooks. The banner reads “Choose a plan to create flipbooks.” Click **View plans** and choose a plan. After a reinstall, you need to choose a plan again. See [Choose a plan](https://docs.neoflipbook.com/getting-started/choose-a-plan/).
- **Check your flipbook limit.** Free includes 2 flipbooks, Basic 15 and Pro unlimited. At the limit, the banner reads, for example, “You’ve used 2 of 2 flipbooks on the Free plan.” Hidden flipbooks count toward the limit; deleted ones don’t. Delete a flipbook you no longer need, or click **Upgrade**. See [Flipbook limits](https://docs.neoflipbook.com/billing/flipbook-limits/).
- **Check whether you moved to a smaller plan.** If you have more flipbooks than your new plan allows, they all keep working and stay editable. You can’t create a new one until you’re under the limit.
- **Wait for a new plan to be confirmed.** If the Home page says “We’re confirming your plan with Shopify”, Shopify hasn’t confirmed your plan yet. Reload the page in a moment, then try again.
- **Use the right button.** On the Home page, the **Create new** button in **Recent flipbooks** opens your flipbooks list. To start a new flipbook, go to **Flipbooks** and click the **Create flipbook** button.

## Messages when you create a flipbook

- **“Still connecting this store to the flipbook server. Try again in a moment.”** You’ve just installed the app and it’s still finishing setup for your store. This sorts itself out. Wait a minute, then try again.
- **“That would be one flipbook more than your plan allows, so nothing was created.”** Another flipbook was created at the same moment, for example in a second browser tab, and it used your last free slot. Nothing was created. Check your **Flipbooks** list, then delete a flipbook or upgrade.
- **“A service this app depends on could not be reached. Nothing was changed. Try again shortly.”** The app couldn’t reach a service it needs, so nothing was saved. Wait a few minutes and try again. If it keeps happening, [contact support](https://docs.neoflipbook.com/troubleshooting/contact-support/).
- **“This flipbook could not be saved”**: this banner lists what needs fixing, such as “The title field is required.” Fix each item, then click **Create flipbook** again. A title can be up to 200 characters.

For other messages, see [Error messages](https://docs.neoflipbook.com/troubleshooting/error-messages/).

## Related pages

- [Create your first flipbook](https://docs.neoflipbook.com/getting-started/first-flipbook/)
- [Plans and pricing](https://docs.neoflipbook.com/billing/plans-and-pricing/)