# Contact support

> Email the Neo Product Catalog Flipbook team or start a live chat inside the app, and see what to include so we can help quickly.

Source: https://docs.neoflipbook.com/troubleshooting/contact-support/  
App: Neo Product Catalog Flipbook  
Last updated: 2026-10-01

If these docs don’t solve your problem, contact the Neo Product Catalog Flipbook team by email or live chat.

## Email

Email <support@neoflipbook.com>. We usually reply within one business day.

You can also click the email button in the **Need help?** section on the app’s Home page.

## Live chat

1. In Neo Product Catalog Flipbook, go to **Home**.
2. Scroll to the **Need help?** section.
3. Click the **Start live chat** button.

While the setup guide shows on the Home page, you can also click its **Need help?** button to open the chat.

If the card says “Live chat is unavailable right now.”, something in your browser, such as an ad blocker, may be blocking the chat. Email us instead.

## What to include

To help us fix the problem quickly, send:

- Your store’s address, for example `your-store.myshopify.com`.
- The flipbook’s title, or its public link.
- What you expected to happen, and what you saw instead.
- A screenshot of the problem.
- The exact text of any error message.

Before you write, check [Error messages](https://docs.neoflipbook.com/troubleshooting/error-messages/). It explains what each message means and what to do.