# Troubleshooting

> Find and fix common problems with Neo Product Catalog Flipbook, from missing flipbooks to upload and catalog errors.

Source: https://docs.neoflipbook.com/troubleshooting/  
App: Neo Product Catalog Flipbook  
Last updated: 2026-10-01

Something not working as expected in Neo Product Catalog Flipbook? Find your problem below. Each page lists the likely causes in order, with the fix for each one.

## Problems and fixes

- [Flipbook isn’t showing on my store](https://docs.neoflipbook.com/troubleshooting/flipbook-not-showing/): the **Neo Flipbook** theme block shows nothing, or the theme editor shows a notice.
- [Public link isn’t working](https://docs.neoflipbook.com/troubleshooting/public-link-not-working/): the link shows a “page not found” error, is missing, or stays blank inside a frame.
- [Shoppers only see 25 pages](https://docs.neoflipbook.com/troubleshooting/only-25-pages/): why a PDF or image flipbook stops at page 25, and how to show every page.
- [Can’t create a flipbook](https://docs.neoflipbook.com/troubleshooting/cant-create-flipbook/): **Create flipbook** sends you back to the Flipbooks list, or saving fails.
- [Upload and link problems](https://docs.neoflipbook.com/troubleshooting/upload-problems/): files that are too large or the wrong type, failed uploads, and pasted links the app won’t accept.
- [Product catalog problems](https://docs.neoflipbook.com/troubleshooting/catalog-problems/): catalogs that won’t build, old prices, skipped products and cards shoppers can’t click.

## Reference

- [Error messages](https://docs.neoflipbook.com/troubleshooting/error-messages/): the messages the app shows, what each one means and what to do.
- [Frequently asked questions](https://docs.neoflipbook.com/troubleshooting/faq/): short answers about plans, sharing, files and more.
- [Contact support](https://docs.neoflipbook.com/troubleshooting/contact-support/): email or live chat, and what to send so we can help quickly.