Upload a file

You upload files while you create a PDF or image flipbook, on the Select a PDF or Select images step. PDF flipbooks take a PDF, and image flipbooks take JPG or PNG images.

Upload a PDF or image

1. Start a flipbook from the PDF flipbook or Image flipbook card. See Create from a PDF or Create from images.
2. Click Upload PDF or Upload image, then choose a file on your computer.
3. Under Save to, choose Shopify Files or Managed storage.
4. Click Upload.

While the file uploads, you see “Uploading… 45%” and a progress bar. When every byte is sent, the text changes to “Finishing up…” while the file is saved. The file is then added to Your files and selected for you.

You upload one file at a time. For an image flipbook, repeat the steps for each image. To pick a different file before uploading, click Cancel.

Shopify Files or Managed storage

Option	What the app says
Shopify Files (selected by default)	“Saved to your store’s Files. Files can be up to 20 MB.”
Managed storage	“Saved with Neo Flipbook, separate from your store’s Files. Files can be up to 100 MB.”

Choose Shopify Files to keep the file with your store’s other files, under Content → Files in your Shopify admin. Choose Managed storage for files over 20 MB, or to keep flipbook files apart from your store’s Files. Managed storage files are listed on the Assets page and can’t be deleted while a flipbook uses them.

Large files

• Over 20 MB: Shopify Files is turned off, Managed storage is selected, and you see “This file is larger than Shopify’s 20 MB limit, so it will be saved to Managed storage.”
• Over 100 MB: you see “Files over 100 MB can’t be uploaded.” and the Upload button is turned off. Make the file smaller, for example by compressing the PDF, then try again.

How megabytes are counted

The limits count 1 MB as 1,000,000 bytes, so 20 MB is 20,000,000 bytes. Some computers, Windows in particular, count 1 MB as 1,048,576 bytes and show a smaller number. A file that Windows shows as 19.5 MB is over the 20 MB limit here.

If an upload fails

Message	What to do
“Shopify is still processing this file. Try again shortly.”	Wait a minute, then try again.
“Shopify rejected the upload.” or “The upload was rejected. Try again.”	Try again. If it keeps failing, choose the other Save to option.
“Only PDF, JPEG and PNG files can be uploaded.”	Save the file as a PDF, JPG or PNG and upload it again.
“Upload failed.” or “Could not reach the server. Check your connection.”	Check your internet connection, then try again.

For more help, see Upload and link problems.