Error messages
This page lists the messages you might see in Neo Product Catalog Flipbook and in the theme editor, grouped by area. Messages are quoted exactly. Where a message includes a number or a name, the table shows an example.
Creating and saving
Section titled “Creating and saving”| Message | What it means | What to do |
|---|---|---|
| “This flipbook could not be saved” | Something in the form needs fixing. The items are listed under this heading. | Fix each item, then save again. |
| “The title field is required.” | The Title field is empty. | Enter a title, up to 200 characters, on the General tab. |
| “Action failed” | Something didn’t work. The reason is shown under this heading. | Follow the reason shown, then try again. |
| “Still connecting this store to the flipbook server. Try again in a moment.” | You’ve just installed the app and it’s still finishing setup for your store. | Wait a minute, then try again. |
| “A service this app depends on could not be reached. Nothing was changed. Try again shortly.” | The app couldn’t reach a service it needs. Nothing was saved. | Wait a few minutes and try again. |
| “Could not reach the server. Check your connection.” | Your browser lost its connection to the app. | Check your internet connection and try again. |
| “Request failed.” | The app couldn’t finish what you asked. | Try again. If it keeps happening, contact support. |
| “Couldn’t copy” | Your browser blocked a copy button, such as the one for the Public link or Embed code. | Select the text in the field and copy it yourself. |
Uploads and links
Section titled “Uploads and links”| Message | What it means | What to do |
|---|---|---|
| “This file is larger than Shopify’s 20 MB limit, so it will be saved to Managed storage.” | Shopify Files takes files up to 20 MB, so the file goes to Managed storage instead. | Nothing. Click Upload. |
| “Files over 100 MB can’t be uploaded.” | The file is over the 100 MB limit. | Make the file smaller, or host it yourself and use a link to it. |
| “Only PDF, JPEG and PNG files can be uploaded.” | The file isn’t a PDF, JPG or PNG. | Save the file in one of those formats, then upload it again. |
| “Shopify is still processing this file. Try again shortly.” | Shopify needs longer than usual to get the file ready. It’s still being added to your Shopify Files. | Wait a minute, reload the page, then pick the file from Your files. |
| “Shopify rejected the upload.” | Shopify refused the file. | Try again. Check that the file opens on your computer. |
| “The upload was rejected. Try again.” | Managed storage refused the file. | Try again. Check that the file opens on your computer. |
| “Upload did not complete.” | The file didn’t finish arriving in Managed storage. | Upload it again. |
| “Upload failed.” | The upload stopped, usually because the connection dropped. | Check your internet connection and try again. |
| “Could not load files.” | Your list of files couldn’t load. It appears under the heading “Could not load files”. | Reload the page. |
| “Paste a link to a PDF.” | The PDF link field is empty. | Paste a link, then click Add PDF. |
| “Paste at least one image link.” | The Image links field is empty. | Paste one link per line, then click Add images. |
| “Enter a link starting with https://.” | The link doesn’t start with https://. |
Copy the full address, including https://. |
| “This link answered with 404. Check the address.” | The website didn’t return the file. The number can differ. | Open the link in your browser to check the address. |
| “This link doesn’t lead to a PDF file. Use a direct link to the file, not a page that shows it.” | The link opens a web page, not the PDF. | Use a link that opens or downloads the file itself. |
| “This link doesn’t lead to an image file. Use a direct link to the file, not a page that shows it.” | The link opens a web page, not the image. | Use a link that opens the image file itself. |
| “This link can’t be loaded in a browser. Check the address, or upload the file instead.” | The address is wrong, or the website hosting the file doesn’t allow other sites to load it. | Check the address. If it’s right, upload the file instead. |
Product catalogs
Section titled “Product catalogs”| Message | What it means | What to do |
|---|---|---|
| “This catalog could not be built” | Build catalog didn’t work. The reason is shown under this heading. | Follow the reason shown. |
| “That selection has no active products in it. Pick something else, or publish the products you meant.” | Everything you picked is draft, archived or unlisted, or the collections have no active products. | Set the products to Active in Shopify, or pick others. |
| “Could not read your products. Try again in a moment.” | The app couldn’t read your products from Shopify. | Wait a moment, then click Build catalog again. |
| “Could not open the Shopify picker. Try again.” | Shopify’s product or collection picker didn’t open. | Click the button again. If it keeps happening, reload the page. |
| “The products could not be updated” | A change to the catalog’s products didn’t go through. The reason is shown under this heading. | Your catalog stays as it was. Follow the reason shown. |
| “Could not read your products, so the catalog was left as it was.” | The app couldn’t read your products, often after many changes in a row. | Wait a minute, then make the change again. |
| “That selection has no active products in it, so the catalog was left as it was.” | Your new selection has no active products. | Pick active products, or set the products to Active in Shopify. |
| “Could not open the Shopify picker, so the catalog was left as it was.” | Shopify’s picker didn’t open. | Click the button again, or reload the page. |
| “A catalog holds up to 250 products, so only the first 250 are included.” | Your selection has more than 250 products. | Split your products across two catalogs. |
| “3 picked items were skipped because they are not active or no longer exist.” | Some products are draft, archived, unlisted or deleted. | Set them to Active in Shopify, then click Refresh product data and Save. |
| “3 products have no online store page, so their cards are not clickable.” | Those products aren’t available on your online store. | Make them available on the Online Store sales channel, then refresh the product data and save. |
| “Could not upload the cover image. Try again.” | The cover image didn’t upload to your Shopify Files. | Try again, or try a different image. |
| “The Line sheet template cannot lay out that many products per page.” | The Products per page value doesn’t fit the Line sheet template. | Choose 4, 6 or 9. |
| “The Lookbook template cannot lay out that many products per page.” | The Products per page value doesn’t fit the Lookbook template. | Choose 1 or 2. |
Preview
Section titled “Preview”| Message | What it means | What to do |
|---|---|---|
| “Preview unavailable” | The preview couldn’t be shown. The reason is shown under this heading. | You can keep editing. Change back the setting you changed last. |
| “These settings could not be previewed.” | The viewer can’t show this mix of settings. | Change back the setting you changed last. |
| “No preview to show while these settings are invalid.” | A setting has a value the viewer can’t use. | Correct the setting. |
| “Could not build a preview.” | The preview couldn’t be created. | Reload the page. |
| “Could not update the preview.” | Your latest change didn’t reach the preview. | Make the change again. If it keeps happening, save your work and reload the page. |
| “This preview has expired.” | The page was open for a long time. | Nothing. The app builds a new preview by itself. |
Plans and limits
Section titled “Plans and limits”| Message | What it means | What to do |
|---|---|---|
| “Choose a plan to create flipbooks.” | Your store has no plan. You need one, even Free, to create flipbooks. | Click View plans and choose a plan. See Choose a plan. |
| “You’ve used 2 of 2 flipbooks on the Free plan.” | You’re at your plan’s flipbook limit. Hidden flipbooks count. | Delete a flipbook you don’t need, or click Upgrade. See Flipbook limits. |
| “That would be one flipbook more than your plan allows, so nothing was created.” | Another flipbook was created at the same moment and used your last slot. | Check your Flipbooks list, then delete a flipbook or upgrade. |
| “Your Free plan shows the first 25 pages.” | Shoppers will see only the first 25 pages of this flipbook. Your full file stays saved. | Upgrade to show every page. See The 25-page limit. |
| “Without a plan, customers see the first 25 pages.” | Your store has no plan, so the Free plan’s limit applies. | Choose a plan. Basic and Pro show every page. |
| “Your Free plan shows 25 pages” | This asks before you create a long flipbook. | Click Upgrade now or Create anyway. Either one creates the flipbook. |
| “We’re confirming your plan with Shopify” | Shopify hasn’t confirmed your new plan yet. | Reload the page in a moment. |
Theme editor
Section titled “Theme editor”These notices appear only in the theme editor. Shoppers never see them.
| Message | What it means | What to do |
|---|---|---|
| “No flipbook selected.” | The Neo Flipbook block has no flipbook picked. | Choose one in the block’s Flipbook setting, then save the theme. |
| “You haven’t created any flipbooks yet.” | Your store has no visible flipbooks. This also shows when every flipbook is hidden. | Create a flipbook or make one visible, then reload the theme editor. |
| “Lightbox is not included in your plan.” | Your store has no plan, so the block shows the flipbook on the page instead of in a lightbox. | Choose a plan, then reload the theme editor. |
| Message | What it means | What to do |
|---|---|---|
| “This file is used by Spring Catalog and Lookbook. Remove it from those flipbooks first.” | You tried to delete a file on the Assets page that flipbooks still use. Hidden flipbooks count. | Remove the image from each flipbook’s Pages tab and save, or delete the PDF flipbook. See Manage files on the Assets page. |
Don’t see your message? Contact support and include the exact text.