Public link isn't working

In Neo Product Catalog Flipbook, each visible flipbook has a Public link on your store’s domain. You find it in the Publish section when you open the flipbook from Flipbooks. If the link doesn’t work, find what you see below.

The link shows a “page not found” error

Check these in order:

Check that the flipbook is visible. A hidden flipbook’s link shows a page not found error. Open the flipbook, turn on Visible to customers and click Save. The link works again, and it’s the same link as before. See Hide or show a flipbook.
Check that you copied the whole link. Use the copy button next to the Public link field, so no part of the address gets cut off.
Check that the flipbook still exists. A deleted flipbook’s link stops working for good. If you create the flipbook again, it gets a new link, so share the new one. See Manage your flipbooks.
Check whether you renamed the app proxy URL. If you changed the app’s proxy path in Shopify, links that use the old path stop working. The Public link field can keep showing the old path until someone opens a flipbook link that uses the new path. Open any flipbook link with the new path once, and the field updates. Then share the updated links. See Share the public link.
Check that the app is installed. When you uninstall the app, every public link stops working. If you reinstall soon after, your flipbooks come back. See Uninstalling and your data.

There’s no Public link field

The field appears only while the saved flipbook is visible. Turn on Visible to customers and click Save. The field appears once the save finishes. The Embed code field shows either way.

The link uses a myshopify.com address

Right after you install the app, the link can use your store’s .myshopify.com address while the app looks up your own domain. The link still works: Shopify sends shoppers on to your main domain. Open the flipbook again later and the field shows your own domain.

The page is blank inside a frame

Shopify doesn’t allow store pages to load inside frames (iframes), so the public link stays blank if you put it in one. Use one of these instead:

On another website, use the Embed code. See Embed on another website.
On your Shopify store, use the Neo Flipbook theme block. See Add a flipbook to your theme.

The page has no store header or footer

This is expected. The public link opens the flipbook on its own full-screen page, without your theme’s header or footer. To show a flipbook inside a page of your store, use the theme block.