Can't create a flipbook
If clicking Create flipbook in Neo Product Catalog Flipbook takes you back to the Flipbooks page, a banner at the top of that page says why. Check each item below in order.
Checklist
Section titled “Checklist”- Check that you’ve chosen a plan. A new store has no plan until you choose one, and you need a plan, even Free, to create flipbooks. The banner reads “Choose a plan to create flipbooks.” Click View plans and choose a plan. After a reinstall, you need to choose a plan again. See Choose a plan.
- Check your flipbook limit. Free includes 2 flipbooks, Basic 15 and Pro unlimited. At the limit, the banner reads, for example, “You’ve used 2 of 2 flipbooks on the Free plan.” Hidden flipbooks count toward the limit; deleted ones don’t. Delete a flipbook you no longer need, or click Upgrade. See Flipbook limits.
- Check whether you moved to a smaller plan. If you have more flipbooks than your new plan allows, they all keep working and stay editable. You can’t create a new one until you’re under the limit.
- Wait for a new plan to be confirmed. If the Home page says “We’re confirming your plan with Shopify”, Shopify hasn’t confirmed your plan yet. Reload the page in a moment, then try again.
- Use the right button. On the Home page, the Create new button in Recent flipbooks opens your flipbooks list. To start a new flipbook, go to Flipbooks and click the Create flipbook button.
Messages when you create a flipbook
Section titled “Messages when you create a flipbook”- “Still connecting this store to the flipbook server. Try again in a moment.” You’ve just installed the app and it’s still finishing setup for your store. This sorts itself out. Wait a minute, then try again.
- “That would be one flipbook more than your plan allows, so nothing was created.” Another flipbook was created at the same moment, for example in a second browser tab, and it used your last free slot. Nothing was created. Check your Flipbooks list, then delete a flipbook or upgrade.
- “A service this app depends on could not be reached. Nothing was changed. Try again shortly.” The app couldn’t reach a service it needs, so nothing was saved. Wait a few minutes and try again. If it keeps happening, contact support.
- “This flipbook could not be saved”: this banner lists what needs fixing, such as “The title field is required.” Fix each item, then click Create flipbook again. A title can be up to 200 characters.
For other messages, see Error messages.