Flipbook isn't showing on my store
Neo Product Catalog Flipbook shows flipbooks on your store through a theme block called Neo Flipbook. If the block shows nothing, check each item below in order. Most fixes happen in the theme editor: in Shopify admin, go to Online Store → Themes → Customize.
Checklist
Section titled “Checklist”- Check that the block has a flipbook picked. A block with no flipbook shows nothing to shoppers. In the theme editor, click the Neo Flipbook block and choose a flipbook in the Flipbook setting. See Add a flipbook to your theme.
- Check that you saved the theme. Changes in the theme editor go live only after you click Save. Also make sure you edited your published theme, not a copy of it.
- Check the page you’re looking at. The Add flipbook block button in the app adds the block to your product template, so it shows on product pages. To show a flipbook on another page, add the block to that page’s template in the theme editor.
- Check that the flipbook is visible. When you turn off Visible to customers, the flipbook is removed from the block’s list and the block loses its pick. In the Flipbooks list, a hidden flipbook shows the status Disabled. See Hide or show a flipbook.
- Pick the flipbook again after making it visible. When you turn Visible to customers back on, the flipbook returns to the block’s list as a new entry. Blocks that showed it before don’t pick it up by themselves, so choose it again in each block and save the theme.
- Check that the flipbook wasn’t deleted. A deleted flipbook is removed from every block. Pick another flipbook in the block, or create a new one. See Manage your flipbooks.
- Pick the flipbook again after reinstalling the app. Uninstalling clears the flipbook from every block. After you reinstall, choose a plan, then pick the flipbook again in each block and save the theme. See Uninstalling and your data.
- Give a new flipbook a moment. A flipbook you just created can take a moment to appear in the block’s Flipbook list. Wait a minute, then reload the theme editor. Only visible flipbooks are listed.
Notices in the theme editor
Section titled “Notices in the theme editor”The block shows these notices only in the theme editor. Shoppers never see them: on your live store, a block that isn’t set up shows nothing.
| Notice | What it means | What to do |
|---|---|---|
| “No flipbook selected.” | The block has no flipbook picked. | Choose one in the block’s Flipbook setting, then save the theme. |
| “You haven’t created any flipbooks yet.” | Your store has no visible flipbooks. You also see this when every flipbook you have is hidden. | Create a flipbook, or turn on Visible to customers for one. If you just did, wait a moment and reload the theme editor. |
| “Lightbox is not included in your plan.” | The block is set to Open in a lightbox, but your store has no plan. Until you choose one, the block shows the flipbook on the page instead. | Choose a plan (Free counts), then reload the theme editor. |
The Storefront block badge says Inactive
Section titled “The Storefront block badge says Inactive”The Storefront block badge on the app’s Home page doesn’t check your theme. It turns Active only when you click I’ve done it on the setup guide’s storefront step. If your flipbook shows on your store, an Inactive badge is not a problem. See Tour the Home page.